8 07, 2016

It Ain’t Easy To Say “I am Sorry”

By | July 8th, 2016|Research|0 Comments

There are right ways and wrong ways to say “I am sorry”. Most of us have figured out the wrong ways… by accident. We try to apologize only to have it blow up in our faces because we continue on by trying to justify or excuse what we just did or failed to do. We [...]

27 10, 2012

An Apology Can Do Wonders

By | October 27th, 2012|Actual Mediations|Comments Off on An Apology Can Do Wonders

Last week, I conducted a mediation in which the Plaintiff was quite angry at what had happened to her. As I learned, she owns an auto body repair shop. Someone had brought a vehicle in for repair. However, that person abandoned the vehicle, never coming to pick it up. So, the plaintiff conducted a "lien [...]

17 02, 2012

The Power Of An Apology

By | February 17th, 2012|Actual Mediations|Comments Off on The Power Of An Apology

It is often said that the smaller the amount in dispute, the harder it is to settle the matter. I agree. . . having just experienced such a mediation. The matter was on appeal. The parties wanted to mediate before the opening brief was due in the hopes of settling early and before much time [...]