My husband decided to purchase windshield wiper blades at Costco for our Audi. A few days later, when we took the Audi in for repair, we asked the repair person to put on the new blades. He advised that they were the wrong ones and would order the correct ones [Read More]
In a recent post, I discussed a book I just finished reading, The Power of Ethics by Susan Liautaud (Simon and Schuster, New York, NY 2021). While Professor Liautaud made many interesting points, her definition of "ethics" caught my attention: "For centuries, we have shared common expectations of how we [Read More]
The one thing I love about being a mediator is that it constantly brings new challenges and new insights into people. A recent mediation is no exception. In that mediation, for the first time, defense counsel advised that her client wished to proceed to trial because it believed that the [Read More]
Perception and transparency. Both are very importantin mediations and negotiations but can be so easily overlooked. This was brought home to me recently in a lengthy mediation that I conducted. It involved a commercial lease and the issue was whether money was owed by the tenant to the landlord for [Read More]
