trust

14 12, 2018

It’s All About Trust!

By |2018-12-06T13:03:34-07:00December 14th, 2018|Research|0 Comments

Recently, I wrote a blog about an almost mediation that was cancelled at the last moment because the attorney representing one party was not going to be present but sending a substitute instead. While the theme of that blog was that the parties lost a valuable opportunity to settle, there is another theme as well: [...]

7 04, 2017

Looking for Happiness!

By |2017-05-13T07:40:11-07:00April 7th, 2017|News articles|1 Comment

Well… we missed it again! International Day of Happiness was March 20, 2017, according to the United Nations High Level Meeting on happiness and well-being. But, perhaps, missing it was not such a bad thing. According to the report, Norway ranks first followed by Denmark, Iceland and Switzerland. The United States ranks 19th in contrast [...]

24 10, 2014

Skipping the Small Talk?

By |2017-05-13T07:47:16-07:00October 24th, 2014|Research|Comments Off on Skipping the Small Talk?

In previous blogs, I have discussed the importance of "small talk" as a way to not only get to know people but to build rapport and trust. A key to helping parties settle their dispute is having a relationship with them and that relationship depends on trust. A party is NOT going to pay attention [...]

19 09, 2014

Should Your Next Mediator Be An Avatar?

By |2017-05-13T07:47:34-07:00September 19th, 2014|Research|Comments Off on Should Your Next Mediator Be An Avatar?

Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar. More specifically, Jonathan Gratch at the Institute for Creative Technologies in Los Angeles, California [...]

7 06, 2013

How Not To Mediate: An Actual Mediation

By |2017-05-13T07:31:49-07:00June 7th, 2013|Mediations|Comments Off on How Not To Mediate: An Actual Mediation

I conducted a mediation recently that had all of the ingredients for failure (as discussed in last week's blog) from the very start. It was a wage and hour case in which the plaintiff claimed, among other things, that she worked long hours for which she was not adequately paid, was not allowed to take [...]

8 03, 2013

Less E-Mail, More Talk

By |2017-05-13T07:32:33-07:00March 8th, 2013|Negotiation Strategy|Comments Off on Less E-Mail, More Talk

I have never been a big fan or, in truth, much of a fan, of e-mail. I prefer to pick up the telephone and have a real, live actual conversation. Why? To get to know the person, or to get to know her better. Simply put, it is "building rapport"! In a Special Report published [...]