active listening

/Tag:active listening
3 11, 2017

Listening Leads to Empathy

By | 2017-10-27T11:34:50+00:00 November 3rd, 2017|News articles|0 Comments

Have you ever sat back with your eyes closed and listened to music or someone speaking? Why did you do it? Probably, to appreciate more fully and deeply what you were hearing. By shutting down one of our senses, we allow ourselves to hone in more deeply to the music or conversation. Well, you are [...]

27 10, 2017

Three Conversations

By | 2017-10-11T13:33:19+00:00 October 27th, 2017|Conflict resolution|0 Comments

As part of a book club, I just finished reading Difficult Conversations [How To Discuss What Matters Most] by Douglas Stone, Bruce Patton and Sheila Heen (Second edition, Penguin Books, New York, 2010). While its advice is geared towards the layman, as an experienced neutral, I found some interesting nuggets within its chapters. By “difficult [...]

15 07, 2016

Dallas

By | 2017-05-13T07:42:26+00:00 July 15th, 2016|News articles|0 Comments

Several years ago, I took a course with Douglas Noll who noted that everyone in a conflict is a victim, and every person in that conflict has six needs that must be met before the conflict can be resolved: vengeance, vindication, validation, need to be heard, need to create meaning and a need for safety [...]

26 02, 2016

Avoidance and Engagement

By | 2017-05-13T07:43:28+00:00 February 26th, 2016|Mediations, Negotiation Strategy, Research|0 Comments

In last week’s blog, I mentioned one paradox (competition and cooperation) discussed by Bernard Mayer in his book, The Conflict Paradox (ABA and Jossey-Bass, 2015).  A second one is avoidance and engagement. Like the first paradox, on superficial glance, avoidance and engagement appear to be polar opposites. But, upon deeper reflection, and like the first [...]

3 04, 2015

Snap Judgments

By | 2017-05-13T07:46:03+00:00 April 3rd, 2015|Research|0 Comments

Snap Judgments. We all make them … and how they can lead us astray! This obvious point is made in a blog posted on March 2, 2015 on the Harvard Program on Negotiation’s blog website ( entitled "How Snap Judgments Can Lead Negotiators Astray In Negotiation Conversations" ). The unidentified authors once again remind us; “New [...]

31 10, 2014

If it Works for the NYPD, it should work for everyone!

By | 2017-05-13T07:47:14+00:00 October 31st, 2014|Research|Comments Off on If it Works for the NYPD, it should work for everyone!

Once again, the Program on Negotiation at Harvard Law School published an interesting article. This time it is about the "rules" that the New York City Police Hostage Negotiators live by to defuse the very stressful crises with which they deal almost daily. What strikes me about the "rules" is that they are quite simple [...]

12 09, 2014

Duologue: Inattentive Conversing

By | 2017-05-13T07:47:39+00:00 September 12th, 2014|Research|Comments Off on Duologue: Inattentive Conversing

In their book, The Invisible Gorilla, (Harmony 2010) Daniel Simons and Christopher Chabris discuss the notion of Inattentional Blindness or how when we are looking at a scene, we may become so focused on one particular aspect of what we are viewing that we miss the other objects or stimuli that are in plain sight. [...]

28 03, 2014

Seeing Is Better than Hearing (or Listening!)

By | 2017-05-13T07:28:34+00:00 March 28th, 2014|Research|Comments Off on Seeing Is Better than Hearing (or Listening!)

Last week, I posted a blog about the difference between "hearing" and "listening" and how the latter is intimately connected to "active listening".Well, it appears that while hearing and listening helps in everyday life, our senses of seeing and touching are more important! A new study reveals that our brain processes what we see and [...]