Process Before Substance

As part of a book club group, I recently read Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle) by Deepak Malhotra (Berrett-Koehler Publishers, Inc. 2016). The thesis of the book is simple: to resolve any conflict, one must employ Framing, Process and Empathy. [Read More]

By |August 2nd, 2019|Research|

Civility Precedes Empathy!

There can be no empathy where there is no civility. I was at a conference  recently during which one the presenters made this statement. It struck me as I had never thought about these concepts as being connected. But, indeed, they are. “Civility” is defined as “…the act of showing [Read More]

Ethical Fading

I came across an article on negotiation ethics that intrigued me because I am co-teaching ADR Ethics at USC Gould School of Law this semester.   Typically, before I discuss the topic of mediation ethics with my students, I delve into the topic of “negotiation ethics” in general. The article, entitled [Read More]

By |October 19th, 2018|Research|

Listening Leads to Empathy

Have you ever sat back with your eyes closed and listened to music or someone speaking? Why did you do it? Probably, to appreciate more fully and deeply what you were hearing. By shutting down one of our senses, we allow ourselves to hone in more deeply to the music [Read More]

By |November 3rd, 2017|News articles|

Three Conversations

As part of a book club, I just finished reading Difficult Conversations [How To Discuss What Matters Most] by Douglas Stone, Bruce Patton and Sheila Heen (Second edition, Penguin Books, New York, 2010). While its advice is geared towards the layman, as an experienced neutral, I found some interesting nuggets [Read More]

By |October 27th, 2017|Conflict resolution|