Interpersonal Skills

The end of the semester is drawing near in my online employment mediation dispute class. The theme of the last discussion board is reflective: what three things has each student learned from or skills developed or improved upon in this course. There is a saying to the effect that as [Read More]

By |April 30th, 2021|Mediations|

The Non-Apology Apology

Several times in the past, I have written blog posts on the power of an apology and the right way to do it.  (See, “It Ain’t Easy To Say “I’m Sorry”” and “On Apologies….Once  Again”). The other day, I was reading some other blog posts and came across one discussing [Read More]

Process Before Substance

As part of a book club group, I recently read Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle) by Deepak Malhotra (Berrett-Koehler Publishers, Inc. 2016). The thesis of the book is simple: to resolve any conflict, one must employ Framing, Process and Empathy. [Read More]

By |August 2nd, 2019|Research|

Civility Precedes Empathy!

There can be no empathy where there is no civility. I was at a conference  recently during which one the presenters made this statement. It struck me as I had never thought about these concepts as being connected. But, indeed, they are. “Civility” is defined as “…the act of showing [Read More]

Ethical Fading

I came across an article on negotiation ethics that intrigued me because I am co-teaching ADR Ethics at USC Gould School of Law this semester.   Typically, before I discuss the topic of mediation ethics with my students, I delve into the topic of “negotiation ethics” in general. The article, entitled [Read More]

By |October 19th, 2018|Research|