Expanding The Benefits of An Apology!

On July 13, 2017, Hong Kong’s Legislative Council passed an Apology Law ( Apology Ordinance (Cap. 631)) which will take effect on December 1, 2017. (Kluwer Mediation Blog (“Kluwer”)). The Apology Law is broad reaching in its definition and effect. Section 4 defines the meaning of “apology”: (1) In this [Read More]

By |September 29th, 2017|Legislature|

On Apologies…. Once Again!

Several times in the past, I have written on the power of an apology, including the right and wrong way to do it. When I saw an article by Jane Brody (entitled, “The Right Way to Say, ‘I’m Sorry’”) in the New York Times (January 31, 2017) discussing this topic, [Read More]

By |March 3rd, 2017|News articles|

An Apology Can Do Wonders

Last week, I conducted a mediation in which the Plaintiff was quite angry at what had happened to her. As I learned, she owns an auto body repair shop. Someone had brought a vehicle in for repair. However, that person abandoned the vehicle, never coming to pick it up. So, [Read More]

By |October 27th, 2012|Actual Mediations|

The Power Of An Apology

It is often said that the smaller the amount in dispute, the harder it is to settle the matter. I agree. . . having just experienced such a mediation. The matter was on appeal. The parties wanted to mediate before the opening brief was due in the hopes of settling [Read More]

By |February 17th, 2012|Actual Mediations|