I Am Sorry!

Apologies are hard. Many folks have a really hard time saying, “I am sorry.”  Instead, they sort of apologize  by saying something like “I am sorry it happened to you”  or “I am sorry you feel that way”  or just “Sorry.”  What most folks do not realize is that these [Read More]

By |March 15th, 2024|News articles|

Persuasion and Persistence!

Teaching the art and science of mediation brings to my consciousness a lot of pointers that otherwise reside in my subconscious. Two of them are the fine art of persuasion and the tool of persistence. The textbook used in class (Frenkel, Douglas N.  and Stark, James H.  The Practice of [Read More]

By |April 8th, 2022|Mediations|

An Apology: Was It Really?

The Academy Awards ceremony on Sunday, March 27, 2022, was more than just entertaining: it provided an important lesson on apologies. When Chris Rock came forward to present the award for Best Documentary Feature, he joked about seeing Jada Pinkett Smith (wife of Will Smith) in G. I Jane 2 [Read More]

By |April 1st, 2022|News articles|

Start 2021 with Apology and Forgiveness!

Recently, I attended another wonderful Zoom presentation sponsored by  Will Work For Food (https://www.willworkforfood.news/)  entitled “Apology, Forgiveness and Reconciliation” by Professor Emeritus Peter Robinson who taught for  many years at the Straus Institute of Dispute Resolution at Pepperdine University.(He was also a managing director of the Straus program for many [Read More]

By |January 15th, 2021|Negotiation Strategy|

Expanding The Benefits of An Apology!

On July 13, 2017, Hong Kong’s Legislative Council passed an Apology Law ( Apology Ordinance (Cap. 631)) which will take effect on December 1, 2017. (Kluwer Mediation Blog (“Kluwer”)). The Apology Law is broad reaching in its definition and effect. Section 4 defines the meaning of “apology”: (1) In this [Read More]

By |September 29th, 2017|Legislature|

On Apologies…. Once Again!

Several times in the past, I have written on the power of an apology, including the right and wrong way to do it. When I saw an article by Jane Brody (entitled, “The Right Way to Say, ‘I’m Sorry’”) in the New York Times (January 31, 2017) discussing this topic, [Read More]

By |March 3rd, 2017|News articles|

An Apology Can Do Wonders

Last week, I conducted a mediation in which the Plaintiff was quite angry at what had happened to her. As I learned, she owns an auto body repair shop. Someone had brought a vehicle in for repair. However, that person abandoned the vehicle, never coming to pick it up. So, [Read More]

By |October 27th, 2012|Actual Mediations|
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