An Unfinished Difficult Conversation

Last year, I attended a memorial service online. The service meant a lot to me. The telephone rang, and rather than letting it ring and go to voicemail, I picked up and very quickly said I was attending the service and said goodbye. Even though the caller (“Jane”) was aware [Read More]

By |July 12th, 2024|Research|

Listening To Understand

This past week, I taught my last class for the semester at the University of Southern California's Gould School of Law. The online course entitled Employment Dispute Mediation teaches the students how to mediate "from soup to nuts." Many of the students are Human Resource (HR)  professionals, which makes my [Read More]

The Sound of Silence!

The Sound of Silence is a song written by  and released in 1964  by Simon and Garfunkel. It was used  in the movie, The Graduate. Its lyrics include the phrases: “People talking without speaking, People hearing without listening.” It is the last phrase I want to dwell on: People hearing [Read More]

By |February 16th, 2024|Negotiation Strategy|

Mediation Skills in Everyday Life!

My husband decided to purchase windshield wiper blades at Costco for our Audi.  A few days later, when we took the Audi in for repair, we asked  the repair person to put on the new blades. He advised that they were the wrong ones and would order the correct ones [Read More]

By |December 1st, 2023|Negotiation|
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