Communication among the Generations!

My husband and I were having dinner the other night at our club when our server approached our table and asked us if we “minded” giving her our membership number. Kiddingly, I said I minded but did give her the membership number. However, this prompted a comment from her that [Read More]

By |December 9th, 2022|Research|

A Parable about Trust!

In recent blogs, I have discussed the importance of trust, rapport and reciprocity in resolving disputes. Something happened recently that highlights the importance of trust and rapport. Surprisingly, it has to do with one of my dogs- Buddy. Buddy is a rescue which we adopted when he was six years [Read More]

By |February 11th, 2022|Negotiation|

The Words We Use

As a mediator, I have learned to choose my words carefully. The way I phrase something will make all the difference in the world between gaining someone’s trust and angering them. The importance of wording is brought home by Kenneth Cloke in his book, The Dance of Opposites (Goodmedia Press, 2013). [Read More]

Setting Your Own Course in Mediation

Recently, I conducted a mediation during which the matter did not settle. However, after the mediation session was over, the parties continued to negotiate- trading monetary demands and offers back and forth. It was a credit reporting case in which plaintiff alleged and defendant denied that an alleged credit transaction [Read More]

By |June 21st, 2013|Mediations|