Building Trust

School has started. More specifically, I have returned as a lecturer in law at  USC’s Gould School of Law teaching ADR Ethics. And, I must say, the first class was very lively. The topic was negotiation ethics. And, at one point, I noted that as a mediator, the most important [Read More]

By |September 13th, 2019|Research|

It Is All About Trust!

The one thing I love about being a mediator is that it constantly brings new challenges and new insights into people. A recent mediation is no exception. In that mediation, for the first time, defense counsel advised that her client wished to proceed to trial because it believed that the [Read More]

By |August 16th, 2019|Actual Mediations|

It’s All About Trust!

Recently, I wrote a blog about an almost mediation that was cancelled at the last moment because the attorney representing one party was not going to be present but sending a substitute instead. While the theme of that blog was that the parties lost a valuable opportunity to settle, there [Read More]

By |December 14th, 2018|Research|

Looking for Happiness!

Well… we missed it again! International Day of Happiness was March 20, 2017, according to the United Nations High Level Meeting on happiness and well-being. But, perhaps, missing it was not such a bad thing. According to the report, Norway ranks first followed by Denmark, Iceland and Switzerland. The United [Read More]

By |April 7th, 2017|News articles|

Skipping the Small Talk?

In previous blogs, I have discussed the importance of "small talk" as a way to not only get to know people but to build rapport and trust. A key to helping parties settle their dispute is having a relationship with them and that relationship depends on trust. A party is [Read More]

By |October 24th, 2014|Research|

Should Your Next Mediator Be An Avatar?

Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar. More specifically, Jonathan Gratch at the Institute for Creative [Read More]

By |September 19th, 2014|Research|