Interpersonal Skills

The end of the semester is drawing near in my online employment mediation dispute class. The theme of the last discussion board is reflective: what three things has each student learned from or skills developed or improved upon in this course. There is a saying to the effect that as [Read More]

By |April 30th, 2021|Mediations|

Trust and Rapport- ODR Style!

One of the most important things a mediator must do- if not the most important- is to build trust and rapport with the parties.  In pre-Covid days, this was a bit easier; the mediator could sit face to face with each party and schmooze. Now, we are reduced to being [Read More]

By |April 9th, 2021|Uncategorized|

Limiting Trust in Others !

Mediations have a lot to do with trust. Not only must each party have some trust in the mediator but also should have at least a minimal degree of trust in the other side. If everyone completely distrusts everyone else in the mediation, there will be no resolution. In fact, [Read More]

By |February 26th, 2021|Negotiation Strategy|

To Build Rapport- Laugh Together!

Well- we missed it! March 20 was International Day of Happiness. Evidently, it was created by a United Nations Resolution passed at its 118th plenary meeting on June 28, 2012, declaring March 20th of each year to be the holiday. As one might guess, the resolution was promoted by the [Read More]

By |April 24th, 2015|Research|

Skipping the Small Talk?

In previous blogs, I have discussed the importance of "small talk" as a way to not only get to know people but to build rapport and trust. A key to helping parties settle their dispute is having a relationship with them and that relationship depends on trust. A party is [Read More]

By |October 24th, 2014|Research|

Should Your Next Mediator Be An Avatar?

Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar. More specifically, Jonathan Gratch at the Institute for Creative [Read More]

By |September 19th, 2014|Research|
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