24 04, 2015

To Build Rapport- Laugh Together!

By |2017-05-13T07:45:52-07:00April 24th, 2015|Research|0 Comments

Well- we missed it! March 20 was International Day of Happiness. Evidently, it was created by a United Nations Resolution passed at its 118th plenary meeting on June 28, 2012, declaring March 20th of each year to be the holiday. As one might guess, the resolution was promoted by the Kingdom of Bhutan which has [...]

24 10, 2014

Skipping the Small Talk?

By |2017-05-13T07:47:16-07:00October 24th, 2014|Research|Comments Off on Skipping the Small Talk?

In previous blogs, I have discussed the importance of "small talk" as a way to not only get to know people but to build rapport and trust. A key to helping parties settle their dispute is having a relationship with them and that relationship depends on trust. A party is NOT going to pay attention [...]

19 09, 2014

Should Your Next Mediator Be An Avatar?

By |2017-05-13T07:47:34-07:00September 19th, 2014|Research|Comments Off on Should Your Next Mediator Be An Avatar?

Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar. More specifically, Jonathan Gratch at the Institute for Creative Technologies in Los Angeles, California [...]

8 03, 2013

Less E-Mail, More Talk

By |2017-05-13T07:32:33-07:00March 8th, 2013|Negotiation Strategy|Comments Off on Less E-Mail, More Talk

I have never been a big fan or, in truth, much of a fan, of e-mail. I prefer to pick up the telephone and have a real, live actual conversation. Why? To get to know the person, or to get to know her better. Simply put, it is "building rapport"! In a Special Report published [...]