Avatar photo

About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

SCMA Townhall

A few weeks ago, I posted a blog about proposed legislation- SB 940- allowing the State Bar of California to certify mediators or, more accurately, certify  ADR provider organizations. See Certifying Mediators. The California Legislature is also considering another bill- SB 1141- that, if passed, could have a profound impact [Read More]

Mediation Comes To The Rescue!

I opened the Science section of the New York Times last week to find an article about the value of mediation when siblings cannot agree on the next care steps for their elderly parents. Entitled “When Families Fight Over a Relative With Dementia, It’s Time to Call in the Mediator.,” [Read More]

By |May 17th, 2024|Mediation|

Albert Mehrabian’s Rule of 55-38-7

Many years ago, I learned about Albert Mehrabian's rule of 55-38-7 in communication. This rule states that 55% of our communication is through body language, 38% through tone of voice, and only 7% through actual words (Project Management). Professor Mehrabian, a Professor Emeritus of Psychology at the University of California, Los [Read More]

By |May 10th, 2024|Research|

Certifying Mediators??

On May 1, 2024, the Senate Judiciary Committee of the California legislature passed a heavily amended Senate Bill 940 aimed at regulating both arbitration and mediation services in California. According to a Los Angeles Daily Journal article published on May 2, 2024 (subscription only), the arbitration provisions may well run [Read More]

By |May 3rd, 2024|Legislature|

Listening To Understand

This past week, I taught my last class for the semester at the University of Southern California's Gould School of Law. The online course entitled Employment Dispute Mediation teaches the students how to mediate "from soup to nuts." Many of the students are Human Resource (HR)  professionals, which makes my [Read More]

The Casualness of Mediating via Zoom

Last weekend, I attended a conference of fellow mediators. One of the points raised was that mediating via Zoom, or any other video-conference platform requires a different skill set and for those new mediators (of less than three years) , it may be the only skill set they know. That [Read More]

By |April 12th, 2024|Mediations|
Go to Top