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About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

The Power Of An Apology

It is often said that the smaller the amount in dispute, the harder it is to settle the matter. I agree. . . having just experienced such a mediation. The matter was on appeal. The parties wanted to mediate before the opening brief was due in the hopes of settling [Read More]

By |February 17th, 2012|Actual Mediations|

The Optimism Bias

A few weeks ago, I posted a blog entitled "Mediation is a Mindset" suggesting that if one walks into a mediation with a positive attitude, the mediation will probably be successful. Unwittingly, I was discussing "optimism bias" which, as defined in Wikipedia: ". . .is the demonstrated systematic tendency for [Read More]

By |February 10th, 2012|Research|

“Let’s Kill The Lawyers”?

Earlier this month, a Superior Court Commissioner sitting in small claims court in Torrance, California held that a plaintiff (who opted out of a class action) was entitled to a judgment against the American Honda Motor Co, Inc. because she did not get the gas mileage (or mpg's) which Honda [Read More]

By |February 7th, 2012|Court Cases|

Expect The Unexpected

One of the more memorable movie lines is from Forrest Gump (1994) when Gump comments "My momma always said, "Life was like a box of chocolates. You never know what you're gonna to get." " Mediations are like that, too; as a mediator, I never know what to expect. I [Read More]

By |February 3rd, 2012|Actual Mediations|

Tattoos

The January 2012 issue of the California Lawyer contains an article about tattoos in court. As the blurb intrigued me, I read the article, entitled "Tattoos as Evidence" by Ryan Lozar (pp 37-39) (Tattoos as Evidence ) in which the author discusses the existence of a tattoo on a criminal [Read More]

By |January 27th, 2012|News articles|

Attending By Telephone

Although the general consensus among neutrals is that the parties to a dispute should attend the mediation in person, at the same time, I have successfully mediated disputes in which one or more or all involved have attended by telephone. Indeed, I have conducted several mediations solely via telephone with [Read More]

By |January 20th, 2012|Actual Mediations|

Mediation Is A Mindset

What makes or breaks a successful mediation? Your mindset; that is, how you approach it. Like athletes before an event, one must "visualize" the process of mediation and its successful outcome. Create a mental (if not actual) checklist of the pertinent facts and issues and think about alternative ways to [Read More]

By |January 13th, 2012|Negotiation Strategy|
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