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About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

Mediation As A Business

Most mediators I know are passionate about their work and about bringing peace to the world. We like to think of ourselves as "peacemakers" and that our goal is to assist others in resolving disputes. Consequently, we may not always focus on the fact that mediation is a business or [Read More]

By |March 30th, 2012|Mediation|

Even Chimpanzees Use Conflict Resolution

A recent study found that even chimpanzees use conflict resolution in the form of policing (i.e., arbitration/mediation) to resolve their disputes and/or to prevent them in the first place. Further, like humans, they look to those with status or high rank, to resolve the erupting conflict. Perusing Google news, I [Read More]

By |March 23rd, 2012|Research|

Restorative Justice

Over the past few years, I have heard the term "restorative justice" but never quite understood what it encompassed. Recently, I was directed to a concise explanation; an easy to read 65 page book entitled The Little Book of Restorative Justice by Howard Zehr (Good Books 2002). ( The Little [Read More]

Which Option Do You Prefer?

As I have mentioned in previous blogs, I mediate an awful lot of "lemon law" cases. Frequently, the issue is whether the defendant manufacturer will "repurchase" the vehicle, or pay the plaintiff consumer a "sufficient" amount of money to entice her to keep the car, also known as a "cash [Read More]

Assumptions

As a mediator, I am trained not to assume, and to ask questions. Sometimes, when I am acting as me (and not as a mediator), that training goes out the window; sometimes, it does not. Sometimes, I catch myself in time and reinforce a valuable lesson: never assume. How did [Read More]

By |March 2nd, 2012|Odd stuff|

Multi-Tasking

"Multi-tasking" took on a whole new meaning for me the other day when I conducted two mediations simultaneously, i.e. at the same time! Sounds strange, doesn't it? It came about at the last minute. I already had one scheduled for the morning. During the previous afternoon, defense counsel telephoned to [Read More]

By |February 24th, 2012|Actual Mediations|

The Power Of An Apology

It is often said that the smaller the amount in dispute, the harder it is to settle the matter. I agree. . . having just experienced such a mediation. The matter was on appeal. The parties wanted to mediate before the opening brief was due in the hopes of settling [Read More]

By |February 17th, 2012|Actual Mediations|
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