Apologies Are Not for Everyone!

In my various mediator trainings, the use of an apology as a means of resolving a dispute has often been discussed and advocated. Indeed, books have even been written on the use and power of an apology. (See for example: On Apology by Aaron Lazare). I have even advocated its [Read More]

By |August 23rd, 2019|News articles|

How Not To Apologize!

Apologies have been much in the news this week. More specifically, Donald Sterling, in his interview with Anderson Cooper of CNN, in attempting to apologize, actually demonstrated how NOT to apologize, and how an apology can backfire if not carefully crafted.After watching the CNN interview, I decided to delve into [Read More]

By |May 16th, 2014|News articles|
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