Three Conversations

As part of a book club, I just finished reading Difficult Conversations [How To Discuss What Matters Most] by Douglas Stone, Bruce Patton and Sheila Heen (Second edition, Penguin Books, New York, 2010). While its advice is geared towards the layman, as an experienced neutral, I found some interesting nuggets [Read More]

By |October 27th, 2017|Conflict resolution|

Difficult Conversations

A few weeks ago, I conducted a "lemon law" mediation. Over the past few months, most of these have been conducted by using separate sessions only; counsel have not wanted to participate in joint sessions. However, this time, plaintiff's counsel wanted to hold a joint session. Defense counsel who had [Read More]

By |March 22nd, 2013|Actual Mediations|
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