I recently attended a mediation that highlighted the notions of the one-shot player versus the repeat player and the imbalance of power that accompanies it. The case involved a customer ( Joe Doe) and a large company ( ABC Inc.). The customer, Joe Doe, was unhappy with the services rendered [Read More]
Over the last 16 months or so, the world has adapted to life via Zoom. By now, most of us have become experts in its use, be it for meetings, using the share screen function to present power points or other documents, using the polling function et cetera. We became [Read More]
Implicit in every negotiation is the question of who holds the power? “Power” is the “… respective abilit[y] of each person in the relationship to influence each other and to direct the relationship.” (bigthink.com) This balance of power does not remain in the same person throughout the negotiation. It will [Read More]
