Phyllis Pollack

Phyllis Pollack

About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation (, has been a mediator in Los Angeles, California since 2000. She has conducted over 1700 mediations. As an attorney with more than 35 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Currently, she is the in­coming chair of State Bar of California’s ADR Committee. She has served on the board of the California Dispute Resolution Council (CDRC) (2012­2013), is a past president and past treasurer of the SCMA Education Foundation (2011­2013) and a past president (2010) of the Southern California Mediation Association (SCMA). Ms. Pollack received her BA degree in sociology in 1973 from Newcomb College of Tulane University and her JD degree from Tulane University School of Law in 1977. She is an active member of both the Louisiana and California bars. Pollack believes that it is never too late to mediate a dispute and recommends mediation over litigation as it allows the parties to decide their own solutions.
15 11, 2019

Culture -It Is All Around Us!

By |2019-11-05T17:29:57-08:00November 15th, 2019|Negotiation, Uncategorized|0 Comments

One of the last topics I discussed in my ADR Ethics class this semester was mediating multiculturally. In her book, Mediation Ethics: Cases and Commentaries (Jossey-Bass  2011), Ellen Waldman quotes a definition of culture as “the whole complex of distinctive spiritual, material, intellectual and emotional features that characterize a society or social group.” (Id. at [...]

8 11, 2019

Have Faith in Another’s Honesty!

By |2019-10-30T10:49:23-08:00November 8th, 2019|Research|0 Comments

In any given mediation, I am often asked whether I think the other party is telling the “truth”, can she be  “trusted” ? et cetera. It is a hard question to answer, and I prefer to be positive and optimistic in my response by stating that I have no reason to think ill of the [...]

1 11, 2019

Sharing Food Enhances Negotiations!

By |2019-10-17T11:46:53-08:00November 1st, 2019|Uncategorized|0 Comments

In my mediations, I make it a point to put out some Danish or cookies and fruit in each of the conference rooms (as  well as coffee and water.) I do this partially to help the parties maintain their blood sugar levels as grumpy people do not make good negotiators but also because sharing food [...]

25 10, 2019

If you are going to mediate, be happy!

By |2019-10-17T11:46:03-08:00October 25th, 2019|Research|0 Comments

Long ago, I learned that outside events can affect a person’s mood at mediation. One example is traffic- fighting traffic to get to a mediation on time will affect the negotiation process. For this reason,  I try to schedule mediations after rush hour so at least the parties are not in a &^%$#* mood when [...]

4 10, 2019

The Good and Bad of Anger in Negotiation!

By |2019-09-25T15:40:51-08:00October 4th, 2019|Research|0 Comments

In a recent blog, I discussed my use of feigned anger to help resolve a case. This prompted me to wonder whether the use of anger in negotiations is helpful or harmful. It seems that it can be both bad and good depending on the degree of anger displayed. In an article entitled “ It [...]

27 09, 2019

Sometimes, It Pays to Pretend Anger!

By |2019-09-17T17:46:00-08:00September 27th, 2019|Actual Mediations|0 Comments

Standard I of the Model Standards of Conduct for Mediators is entitled “Self- Determination” and provides that each party is to make a free and informed choice as to process and outcome. Mediation is a voluntary process in which each party is to make her own uncoerced decision. Standard II of the Model Standards of [...]