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About Phyllis Pollack

Phyllis G. Pollack, Esq. the principal of PGP Mediation, has been a mediator in Los Angeles, California since 2000. She has conducted over 2,000 mediations. As an attorney with more than 40 years experience, she utilizes her diverse background to resolve business, commercial, international trade, real estate, employment and lemon law disputes at both the state and federal trial and state appellate court levels. Read more of Phyllis' accomplishments here: https://www.pgpmediation.com/phyllis-g-pollack-biography/

What Can Go Wrong Will!

Mediation is a process of change. It is a transformation, and like all transformations, it takes time. Through this process, perceptions change, and this does not happen in a nanosecond. So, unless carefully orchestrated, a mediation will not result in a settlement. Too many things can go wrong. I make [Read More]

By |June 20th, 2025|Mediations|

Is Your Chat GPT Lying to You?

Over the past few months, considerable attention has been devoted to utilizing ChatGPT as a tool to support lawyers and mediators. It can perform a variety of litigation tasks (including creating fake or non-existent case citations). When it comes to negotiations and mediations, it can help the negotiator employ a [Read More]

By |June 13th, 2025|Research|

Negotiating by Text

My husband and I have two senior dogs and plan to go out of town. I contacted a dog-sitting service that specializes in senior dogs. I telephoned the owner and left a message. She called back and we spoke. Thereafter, further information was conveyed by text. We rarely spoke; we [Read More]

By |June 6th, 2025|Negotiating|

Your Moral Compass and Self-Awareness

A recent study discussed in Livescience suggests that when we are confronted with a moral dilemma, we resolve it by listening to our bodies. In “Your moral compass is tied to how in tune you are with your body, study hints” by Skyler Ware (May 28, 2025), the author notes [Read More]

By |May 30th, 2025|Research|

Settlement: It Is All In The Details.

A recent mediation involved restoring a vehicle. The plaintiff alleged she was overcharged, which the defendants disputed. To resolve the litigation, the plaintiff wanted a substantial portion of her money refunded. After a few hours of negotiating different installment payment plans, and frankly, when I thought we were at the [Read More]

By |May 23rd, 2025|Mediations|

The Eyes Have It.

Have you ever looked at someone solely based on their gaze and felt that you could read their intentions? If so, you are right. A recent study showed that “People can read intention in each other’s gazes…lending evidence to this well-known assumption about human communication.” (People really can communicate with [Read More]

By |May 16th, 2025|Research|

Empathy As A Deceptive Tactic

    The New York Times Opinion published a guest essay entitled “The Dark Side of Empathy” on May 4, 2025. While it has a political slant, it raises the question of whether empathy is being used as a tactic. As background,  and as I noted in a blog last [Read More]

By |May 9th, 2025|Negotiating|
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