empathy

30 08, 2019

Framing, Process and Empathy: How important they really are!

By |2019-08-19T17:27:58-07:00August 30th, 2019|Actual Mediations|0 Comments

Several weeks ago, I posted a blog about a book I recently read, Negotiating the Impossible by Deepak Malhotra (Berrett-Koehler Publishers, Inc., Oakland, Ca. 2016). In it, the author notes that three things are paramount to resolving the most intractable disputes: Framing, Process and Empathy. By “framing”, the author means presenting a proposal objectively so [...]

2 08, 2019

Process Before Substance

By |2019-07-23T16:21:13-07:00August 2nd, 2019|Research|0 Comments

As part of a book club group, I recently read Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle) by Deepak Malhotra (Berrett-Koehler Publishers, Inc. 2016). The thesis of the book is simple: to resolve any conflict, one must employ Framing, Process and Empathy. Framing is how to present [...]

12 07, 2019

Civility Precedes Empathy!

By |2019-07-08T10:58:48-07:00July 12th, 2019|Conflict resolution|0 Comments

There can be no empathy where there is no civility. I was at a conference  recently during which one the presenters made this statement. It struck me as I had never thought about these concepts as being connected. But, indeed, they are. “Civility” is defined as “…the act of showing regard for others by being [...]

25 01, 2019

How we “Become” a Settling Society.

By |2019-01-10T13:05:56-07:00January 25th, 2019|Conflict resolution|0 Comments

I just finished reading Becoming by Michelle Obama (Crown Publishing 2018).   While the book is an autobiography of the former First Lady, its theme is more than just a story about how some African American kid from the Southside of Chicago broke multiple barriers to become a world known public figure. It is about empathy, [...]

19 10, 2018

Ethical Fading

By |2018-10-09T15:01:51-07:00October 19th, 2018|Research|0 Comments

I came across an article on negotiation ethics that intrigued me because I am co-teaching ADR Ethics at USC Gould School of Law this semester.   Typically, before I discuss the topic of mediation ethics with my students, I delve into the topic of “negotiation ethics” in general. The article, entitled “Negotiation Research Examines Ethics in [...]

3 11, 2017

Listening Leads to Empathy

By |2017-10-27T11:34:50-07:00November 3rd, 2017|News articles|1 Comment

Have you ever sat back with your eyes closed and listened to music or someone speaking? Why did you do it? Probably, to appreciate more fully and deeply what you were hearing. By shutting down one of our senses, we allow ourselves to hone in more deeply to the music or conversation. Well, you are [...]

27 10, 2017

Three Conversations

By |2017-10-11T13:33:19-07:00October 27th, 2017|Conflict resolution|1 Comment

As part of a book club, I just finished reading Difficult Conversations [How To Discuss What Matters Most] by Douglas Stone, Bruce Patton and Sheila Heen (Second edition, Penguin Books, New York, 2010). While its advice is geared towards the layman, as an experienced neutral, I found some interesting nuggets within its chapters. By “difficult [...]