Listening For the Emotions

Have you ever attempted to calm down an emotional person? Our natural inclination is to deny the emotional content of what the speaker is saying by using logic and/or facts such as, "There is no reason to get upset", "Calm down", "You are over-reacting", "You have misunderstood", "Maybe it is [Read More]

Emotions and Trash Talking

Without doubt, litigation produces stress, both to the party and to the attorney representing the party. And mediation can be equally as stressful as it brings up all of the emotions imbedded in the dispute. Consequently, in attempting to resolve the matter at mediation, a party may start with two [Read More]

By |January 31st, 2014|Research|

Emotions and Trash Talking

Without doubt, litigation produces stress, both to the party and to the attorney representing the party. And mediation can be equally as stressful as it brings up all of the emotions imbedded in the dispute. Consequently, in attempting to resolve the matter at mediation, a party may start with two [Read More]

By |January 31st, 2014|Research|

How Is Your Mood?

Two different blog posts on the Program on Negotiation at Harvard Law School's website suggests that mood and one's emotions play an important role in negotiations. If one negotiate while in a bad mood, chances are the negotiations will not turn out well. For this reason, we, intuitively, wait until [Read More]

By |September 14th, 2012|Research|