Several weeks ago, I wrote a blog about a New York Times article on apologizing and how to do so like you mean it. The article notes that an apology has to be carefully orchestrated and contain certain elements for it to be effective: express regret, explain but keep it [Read More]
Apologies are hard. Many folks have a really hard time saying, “I am sorry.” Instead, they sort of apologize by saying something like “I am sorry it happened to you” or “I am sorry you feel that way” or just “Sorry.” What most folks do not realize is that these [Read More]
Recently, I attended another wonderful Zoom presentation sponsored by Will Work For Food (https://www.willworkforfood.news/) entitled “Apology, Forgiveness and Reconciliation” by Professor Emeritus Peter Robinson who taught for many years at the Straus Institute of Dispute Resolution at Pepperdine University.(He was also a managing director of the Straus program for many [Read More]
Have you ever asked yourself, “What if I had taken a different route? Then I would not have been involved in the auto accident?” Or, “what if I had left the house five minutes earlier, I would have made the flight, and not missed it?” What if…., then [Read More]
