Mediation Blog
Albert Mehrabian’s Rule of 55-38-7
Many years ago, I learned about Albert Mehrabian's rule of 55-38-7 in communication. This rule states that 55% of our communication is through body language, 38% through tone of voice, and only 7% through actual [Read More]
Certifying Mediators??
On May 1, 2024, the Senate Judiciary Committee of the California legislature passed a heavily amended Senate Bill 940 aimed at regulating both arbitration and mediation services in California. According to a Los Angeles Daily [Read More]
Listening To Understand
This past week, I taught my last class for the semester at the University of Southern California's Gould School of Law. The online course entitled Employment Dispute Mediation teaches the students how to mediate "from [Read More]
Good News for Mediation: People prefer settling to trials!
I stumbled upon a study entitled “Settlementality” by Jessica Bregant, Jennifer K. Robbennolt & Verity Winship which surveyed over 1,000 U. S. adults on their basic knowledge of settlements and what. If any, role the [Read More]
The Casualness of Mediating via Zoom
Last weekend, I attended a conference of fellow mediators. One of the points raised was that mediating via Zoom, or any other video-conference platform requires a different skill set and for those new mediators (of [Read More]
A Bad Apology is Worse Than No Apology!
Several weeks ago, I wrote a blog about a New York Times article on apologizing and how to do so like you mean it. The article notes that an apology has to be carefully orchestrated [Read More]
